Accredited To

Level 2 is suitable for those whose role is to provide a service to customers but whose scope for making changes is limited. It is about recognising that the customer service role involves a diverse range of functions, tasks and activities that are constantly developing and changing.

 

Level 3 is for those who have the authority to bring about permanent improvements in customer service delivery. These candidates do not need to have direct line responsibility for people.

 

Level 4 is for those who have a more general management or technical role and hold a position of influence in how customer service is delivered.

 

Train to Gain government funding available subject to eligibility